Planning cum Customer Service Executive / Senior Executive

Join Resonac as a Planning cum Customer Service Executive / Senior Executive in beautiful Bali! This is a unique opportunity to blend strategic planning with exceptional customer service in a dynamic manufacturing and logistics environment. You will play a pivotal role in ensuring smooth operations and enhancing customer satisfaction. With a competitive salary of Rp 8,000,000 - Rp 12,000,000 per month, this position offers a chance to grow in a vibrant and supportive team.

Resonac, a leading player in the manufacturing and logistics sector, is known for its innovative approach and commitment to excellence. Located in the heart of Bali, our office provides a perfect blend of professional environment and tropical charm. As a Planning cum Customer Service Executive / Senior Executive, you will be responsible for developing and implementing strategic plans, managing customer relationships, and ensuring high levels of service quality.

📋 Tanggung Jawab Pekerjaan

• Develop and implement strategic plans to enhance operational efficiency and customer satisfaction.
• Manage and maintain customer relationships, ensuring high levels of service quality.
• Coordinate with various departments to ensure seamless operations and timely delivery of projects.
• Analyze market trends and customer feedback to identify opportunities for improvement.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly.
• Monitor and report on key performance indicators to ensure compliance with company goals.
• Collaborate with the team to develop and implement training programs for customer service staff.
• Stay updated with industry trends and best practices in customer service and strategic planning.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in strategic planning, customer service, or a related role.
• Proficient in using project management tools such as MS Project, Trello, or Asana.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Fluency in both English and Bahasa Indonesia.
• Certification in customer service or strategic planning is a plus.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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